Across many of our service level agreements our customers get the benefit of phone support can be tailored to meet your needs in any time frame that our customers demand. Even at the highest level of availability through 24x7 phone support our customers reach a person and not a recording. Our program managers and customer care team is immediately put in contact with our customers and service response is expedited in immediately. It is this direct commitment from our service team that forms the customer commitment that we have experienced for over twenty years.